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Language keeps changing to french and is set to English

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‎01-18-2019 03:36 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-18-2019 03:36 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Hi can anyone help? I am English and live in France. I have setup my Charge 2 to reflect my preference to have dashboard, charge 2 in English but it keeps changing back to French! I have followed all the advice from tech support but the problem persists. I am syncing to my iPad.

thanks

Tony

 

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎01-19-2019 08:30

‎01-19-2019 08:30

Hello @Tony984, welcome to the Community! Let me suggest you something, if your Fitbit account keeps turning to french instead of keeping in English as you set it, try to go to the "Advanced options" on your Fitbit app, and toggle off the option that says "Automatic timezone" and let me know how it goes. 

 

I'll be around! 

Heydy | Community Moderator, Fitbit
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‎01-21-2019 01:18

In response to HeydyF

‎01-21-2019 01:18

Hi, I have tried everything that has been suggested by you, by tech support, by community and it still reverts to French!

tony

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‎11-01-2021 06:19

In response to HeydyF

‎11-01-2021 06:19

Thank you it worked for me 

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