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Let's fix the charge 2 fitbit

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‎09-22-2018 09:46 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎09-22-2018 09:46 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

After having my screen cracked and doing some research..I was offered 25 % off a new watch.. why would I do that when it is known charge 2 has this defect?   Why not make the screen tempered glass?  Instead of cheap plastic.. You should make a repair kit we can at least buy..knowing this is an issue..really disappointed...

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3 REPLIES 3

‎09-22-2018 09:47

‎09-22-2018 09:47

After having my screen cracked and doing some research..I was offered 25 % off a new watch.. why would I do that when it is known charge 2 has this defect?   Why not make the screen tempered glass?  Instead of cheap plastic.. You should make a repair kit we can at least buy..knowing this is an issue..really disappointed...

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‎09-24-2018 04:30

In response to Dlmill

‎09-24-2018 04:30

@Dlmill Welcome to the Fitbit Community! It's great to have you here! Sorry to hear about your damaged Charge 2 screen and thank you for contacting our Support team for assistance. There is no repair kit or service center but you could add your suggestion to the Feature suggestions board. The more votes an idea gets the more likely the developers will try to implement it.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-07-2019 15:39

In response to AlvaroFitbit

‎01-07-2019 15:39

I like others have a cracked screen  on charge2 for no reason, mine was ordered feb17  as part of a large corporate deal to encourage fitness and others I Know have the same issues, seems from this forum alone that Fitbit have no real plan to help users. Appears  there are grounds for a large product compliant  case to consumer affairs.   

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