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Lines across Charge 3 screen- then black screen

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‎02-21-2021 21:18 - last edited on ‎02-22-2021 02:56 by Fitbit Moderator

‎02-21-2021 21:18 - last edited on ‎02-22-2021 02:56 by Fitbit Moderator

My Fitbit Charge 3 developed horizontal blurred lines across the screen. The next day it started vibrating but had no screen display. I have tried the suggested fix - connecting it to the computer and holding the button down for 15 seconds, but there is no smiley face and still a black screen. This is extremely disappointing as I have had 4 different Garmin watches over the past 20 years and never had a functional problem - would appreciate advice please

 

Moderator Edit: Clarified subject

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‎02-22-2021 02:57 - last edited on ‎04-29-2025 05:58 by Fitbit Moderator

‎02-22-2021 02:57 - last edited on ‎04-29-2025 05:58 by Fitbit Moderator

@Dapperone I hope you're doing well!

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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