Lines across Charge 3 screen - tried everything

[HelenWB]

Hi 

My display face started showing a couple of lines a week or so ago  

Today its got much worse - lots of lines and I cant see the display.

Ive restarted, done a long restart, changed to other fitbit clock faces. 

No joy

Can it be escalated to support please ? 

[PeterTtttt]

very similar thing has happened to my Charge 3 - and it seems to be a common problem. Maybe a hardware issue?

[AlvaroFitbit]

@HelenWB @PeterTtttt Welcome to the Community.

Let me help you with your Charge 3 screens showing lines. @PeterTtttt you don't mention any troubleshoots so I suggest you restart your tracker by following these instructions.

@HelenWB thank you for troubleshooting this issue. Since the issue  persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[PeterTtttt]

Hi. Thanks. I've restarted the Fitbit after the 15sec hold while charging 4
times. Also change watch faces. Nothing has worked and screen still v
bright with lines. Please can you help. Regards Peter

[Swood2500]

@AlvaroFitbit I am having the same issues as Helen.  I also have tried changing the clock face, rebooting from the fit bit and the long restart to no avail.  What else can be done to fix this issue?

[Wardk]

Hi

i have the same problem. I have done multiple restarts and changed the clock face but it still persists. Any advice ?

thanks

kate 

[AlvaroFitbit]

@Swood2500 @Wardk It's great to see you in the Community! 

Thank you @Swood2500 @Wardk @PeterTtttt for troubleshooting this issue confirming you follow the steps I described in my previous post. I have also created tickets for all of you. You will get an email from our Support team.

Keep me posted.

[HH56]

I’ve posted my issue on other sites. I have exactly the same issue. I’ve changed the clock face - no change. I’ve tried the restart but that made no difference either. Please could you add me to the support ticket. Thank you

[HelenWB]

HiFitbit support are sending me a new tracker as mine is still within the 12 month warranty. HelenSent from my Samsung Galaxy smartphone.

[Wardk]

Thank you. I did receive an email with instructions for a long restart and to update the app. I have done both but still have no success. The lines still appear and now it isn’t tracking my sleep. Do you have further advice?

Thank you

kate 

[HelenWB]

HiI contacted Fitbit support and I'm being sent a replacement. It sounds as if you've tried everything else - its a hardware issue for sure. HelenSent from my Samsung Galaxy smartphone.

[lou9690]

Im having the same problem but mine is out of warranty now is there anything can be done?