Lines across my Charge 3 screen

[fluffy_jules]

Please help, I have 3 lines appeared in my screen.

No reasoning done all resets on here and no luck.... I have read that people are just being given discounts?? I just need mine to work as purchased.

Any real help is appreciated 🙏

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @fluffy_jules, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 is showing 3 lines across. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try changing the clock face to one developed by Fitbit, not a third party clock face and see if the lines disappear from the screen.

Regarding your inquiry about the discounts, our Support team reviews the warranty status of each unit and provides a discount based on that.

Please let me know if more assistance is needed.

[fluffy_jules]

@JuanJoFitbit thanks for your prompt reply.

I have changed and changed back the lines remain the same.

Is there anything else?? 

[JuanJoFitbit · Accepted solution]

Hi @fluffy_jules, thank you for getting back and trying the recommended steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[JustNads]

Same here - I have 4 lines going across the top part of my click face - I owned my watch for only 2 years.

[JuanJoFitbit]

Hi @JustNads, Thank you for joining us in this thread and our Fitbit Community. Since you mentioned that the screen of your Charge 3 is showing lines across the top, please restart your Charge 3 as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[relics]

I have restarted it several times.  I have changed the clock face.   Still  have lines on screen.

[fluffy_jules]

My fitbit is in warranty so have a replacement enroute. Thanks for your help

[GillS21]

I’ve got the same issue. I’ve tried what has been suggested, reboots etc, changing clock face but still have issue