help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lines down the side of display screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-12-2019 09:10 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-12-2019 09:10 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

I woke up this morning to lines all over my display screen, to it then doing something weird and now there is a line down the left side of my display screen. Really strange and would love to know what to do about it. I'll include a picture. 

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎07-14-2019 09:22

‎07-14-2019 09:22

@SunsetRunner, welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 display. Please try restarting your device by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎08-24-2019 06:06

In response to AlvaroFitbit

‎08-24-2019 06:06

I have the same problem but mine start in the middle then work there way out to the sides then disappear. It seems that my steps etc still work, but I can't see anything on the screen I have to go into the Fitbit program.  I have tried the restart and nothing changed.

Best Answer
0 Votes

‎08-24-2019 10:53

In response to BCotter

‎08-24-2019 10:53

I used the extended warranty that we purchased for it and they unded being
able to fix it. So far it's working just fine.
Best Answer
0 Votes

‎08-24-2019 12:14

In response to SunsetRunner

‎08-24-2019 12:14

that is good, ,mine is three years old, so no warranty on it now

Best Answer
0 Votes