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Lines missing on Charge 3 and not counting steps

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‎11-22-2020 08:20 - last edited on ‎11-22-2020 10:53 by Fitbit Moderator

‎11-22-2020 08:20 - last edited on ‎11-22-2020 10:53 by Fitbit Moderator

I have more lines missing weekly now and it’s not tracking steps correctly- only purchased in March - tried resetting with no luck

 

 

Moderator Edit: Clarified subject

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‎11-22-2020 11:11

‎11-22-2020 11:11

@EdithBernard Welcome to the Community. 

 

Let me help you with your Charge 3 screen showing lines and not recording your steps corectly. Also thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-22-2020 12:47

In response to AlvaroFitbit

‎11-22-2020 12:47

Thank you!
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