Lines of missing pixels across Charge 3 screen

[Emmaaarrgghh]

This started last week with a single line of missing pixels horizontally across the top of the screen. Changed the clock face no big deal. 

I'm now getting more lines of missing pixels each day - seems like a lot of people have had this issue since the latest update. I've done the resets suggested on other threads but still have the same problem. I believe my fitbit is still under warranty as I purchased it in the UK in Jan 2019.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Emmaaarrgghh. welcome to our Fitbit Community! I'm sorry to hear that the screen of your Charge 3 is missing pixels across the screen. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please, try a long restart. To do so on your device, follow the steps below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Finally, monitor your tracker and see if the screen works properly.

Keep me posted on the outcome.

[Emmaaarrgghh]

Hi JuanJo,

I've just tried this and it's come back on still with the same lines of pixels missing (possibly missing a new line but it's getting difficult to tell!)

Thanks,

Emma

[Emmaaarrgghh]

Hi,

Please can you advise how to get this issue fixed? I'm getting more and more lines on the screen and other users seem to be having the same problem. It's now also not holding a charge very long - I charged it this morning and it's down to 20% already. 

Thanks,

Emma

[Emmaaarrgghh]

For anyone with the same issue - message FitbitSupport on Twitter. Much more helpful. I sent a photo and got a replacement within a week. It's arrived today and it's lovely to see the screen properly again!