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Lines on Charge 3 screen and battery draining quickly

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‎11-02-2020 12:50 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

‎11-02-2020 12:50 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

I'm also having problems with charge 3 ever since I updated it has lines on top half of screen so therefore can't see time or progress also battery needs charging every other day. I have tried syncing but no luck. I have S9, can you fix it as nothing seems to work? 

 

Moderator Edit: Clarified subject

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‎11-03-2020 04:56

‎11-03-2020 04:56

@DallyH I hope you're doing well!

 

Let me help you with your Charge 3 not holding a charge and its screen showing lines. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device to help with the screen and see how it behaves.

 

Let me know how it goes.

Alvaro | Community Moderator

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