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Lines on my Charge 2 screen

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‎08-12-2019 23:36 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-12-2019 23:36 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

So I havent used my fitbit in a year and I finally got it and put it on the charged well it charged and I put it on and it worked for a few seconds until lines appeared then a charging sign poped up I have not dropped my fitbit or anything I'm not sure why its doing this because it worked good last time I have used it..has anyone else have this problem?

 

 

Moderator edit: updated subject for clarity

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‎08-13-2019 09:18 - last edited on ‎06-24-2025 05:55 by Fitbit Moderator

‎08-13-2019 09:18 - last edited on ‎06-24-2025 05:55 by Fitbit Moderator

@Nikki92, welcome! It's great to see you around! 

Let me help you with your Charge 2 screen showing lines. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

Let me know how it goes.

Alvaro | Community Moderator

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