Losing steps after my charge 3 auto sync

[Texlex]

This just started to happen this week. My steps started going up when I open app then goes down after auto synch.  

[Lu2105]

Same. Just started happening Monday

[AbigailsMom]

same. Also started Monday. Very frustrating. 

[Leeker]

Mine also started Monday.  I called in to their help line.

Was told they are aware of this issue.

It has the highest level of support possible - it is affecting a lot of devices.

Have not heard if they have fixed it.

I turned my bluetooth off to not lose steps.

[Amymc63]

Same here! Keeps going back to zero. Lost several thousand steps today

[Amymc63]

I didn’t think of that- will turn off Bluetooth as well. Did that help save your steps????

[Lu2105]

I have uninstalled the app for now but turning off bluetooth will work. If you reboot (not reset) device it will show correct steps again and I'm manually recording them for now. 

Swipe to settings menu on fitbit, scroll up to reboot and select ☑

[HannaR99]

Mine happened Monday too!  

[wx9x]

Frustrating as hell. 

I started a 70 minute treadmill walk and the Fitbit showed 938 steps. Finished with a Fitbit total of 1036. WTF?! 98 steps in 70 minutes! I am slow but not THAT slow. Tracking it provided an actual count of 7852 steps plus the beginning count of 938 which would equal a total of 8790. Ugh.

[Texlex]

Weird. Yes mine too started Monday. 

[AbigailsMom]

It’s not an issue with syncing. The Fitbit itself just now has over 2500 steps. It auto synced - and now the Fitbit says 156 steps. It’s the tracker itself that has the problem. The Bluetooth and phone app just show the problem that the tracker is having.

Sent from my iPhone

[Texlex]

I think it’s a problem when having a secondary app looking Stephs from Fitbit. 

[Leeker]

Here is how mine happens.  Exercise - fitbit keeps good track of steps.

Go to sync with phone.  It initially shows correct steps.

When sync is complete it shows less steps.

There was an App update last night.

Has anyone tried it?

Afraid to lose my steps.

[Amymc63]

Did yours start this week also? Mine doing the same thing-worked fine until this week. I get steps, synced. Lost....

Moderator edit: personal info removed

[Leeker]

Monday - hit 17000 steps - synced again around 2 or 3 pm and it went to 3400

[Lu2105]

Yes.. started Monday!

[Lu2105]

yes but if you reboot the charge 3 it shows correct steps again. Its when it syncs to app it loses the steps. 

[Amymc63]

I just finished with a live chat. Says it is their issue. And supposedly they are working on it. The rep said I had over 10000 today but the device and app show 5200

Moderator edit: personal info removed

[Wardlaauren]

Same! Mine also began happening Monday 

[Lu2105]

Thanks for the update Amy.