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Loss of active minutes and/or calories burnt

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‎08-13-2020 11:25 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-13-2020 11:25 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

My Fitbit randomly seems to either delete active minutes or calories burnt during exercise- for example, it registered 89 minutes for a walk I did earlier today, until about 30 mins ago when it has reset to 10?! This is a recurring issue, but on random days and with both walking and cycling. Looking back through the forums this seems to be an old issue, for which no fix has ever been suggested by Fitbit? And yes, it is syncing fine and I tried resetting and reinstalling the app. Does anyone have an actual solution to this? Cheers

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‎08-18-2020 12:07

‎08-18-2020 12:07

@AlexG73 Thanks for joining us! 

 

Let me help you with your missing stats on your account. This is odd. Do you have any third party apps linked to your account? Have you manually logged any activities? These scenarios may overwrite the data recorded by your tracker. Could you share a screenshot of the third party app area and logged activities? You could try logging out from the app, restart your phone and log back in.

 

I look forward to your reply.

Alvaro | Community Moderator

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