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Lost Badge and Sleep Data after Upgrade

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‎10-22-2019 08:27 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-22-2019 08:27 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

my FitBit Charger 2  automatically switched to a previous version of FlexFitbit after the upgrade.

I bought the FitBit charger 2 after my flex stopped working. I'm not sure why all my data was erased but the FitBit Flex data showed up.

I lost my Italy badge when I was there in September and all my sleep data in 2019 is gone.

It seemed like it merged. I have 2015 data from my FitBit Flex. 

Is there a way to get my Italy badge back and my 2019 sleep data?

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4 REPLIES 4

‎10-23-2019 08:13

‎10-23-2019 08:13

@cmazzo1218 It's great to see that you've visited the Fitbit Community!

 

Let me help you with your missing data. Accounts can't be merged nor overwritten. I have seen this happening when users have 2 email address so mistakenly they create a different account. You can check your different email address and see if you have used them on Fitbit accounts. If this is the case then you can check which has the most recent data and keep using that account.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-23-2019 17:15

In response to AlvaroFitbit

‎10-23-2019 17:15

Thank you Alvaro FitBit. That was the issue. I had more than one email address. I got all my badges and sleep data. 😊

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‎10-24-2019 08:19

In response to cmazzo1218

‎10-24-2019 08:19

@cmazzo1218 thank you for your update.

 

I am really happy to hear that you were able to get back all your information and thank you for confirming this was the issue (several email addresses used) as this can help other members in the same situation. Now keep up the great work and add the steps you can so you can achieve all your fitness goals.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-13-2021 19:01

In response to AlvaroFitbit

‎06-13-2021 19:01

I have a similar issue, but apparently did an upgrade to premium with a different email. I tried to change it, but got the message that the email address Is already in use. Also, the app is logging calories burned, but not steps as the previous version did.

 

Wondering what I might be able to do?

 

thanks

 

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