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Lost a whole days worth of steps

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‎04-10-2020 06:49 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-10-2020 06:49 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

I lost over 20k worth of steps that I did yesterday. It is showing I did activity but not showing my steps. Any ideas? 

 

I have tried restarting my fitbit and that did not fix the problem. 

 

Really annoyed as this is the first time I have been atop the group challenge leader board since the start of the year and I had a 12k lead. 

 

Any idea on how I can get them to sync?

 

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‎04-22-2020 07:58 - last edited on ‎03-14-2025 06:08 by Fitbit Moderator

‎04-22-2020 07:58 - last edited on ‎03-14-2025 06:08 by Fitbit Moderator

@xxscrappyxx I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your missing steps. Have you manually logged any activities? If you did log them were they logged at the same time? This may overwrite the data recorded by your tracker so you can try deleting these activities. Also make sure you are syncing your device daily. If your steps don't show then you can try logging a walking/running activity to have a record on your account but it won't count towards challenges.

Let me know how it goes.

Alvaro | Community Moderator

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