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Mac book will no let me sync my Fitbit Charge

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‎11-20-2021 13:03 - last edited on ‎11-22-2021 17:29 by Fitbit Moderator

‎11-20-2021 13:03 - last edited on ‎11-22-2021 17:29 by Fitbit Moderator

My Mac book will not let me sync my charge  fit bit. I have tried everything including uninstalling app and re installing it.   very frustrated Any help out there 

 

 

Moderator edit: format. 

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‎11-28-2021 11:14 - edited ‎11-28-2021 11:16

‎11-28-2021 11:14 - edited ‎11-28-2021 11:16

Hello @Rormag and welcome to the Help forum.  Can you please provide a little more information about the Charge model you use?  If you have a newer model Charge (3,4,5), you must use a compatible phone or tablet.  You use some software called Fitbit Connect with a Mac.  There are two compatibility issues.  Newer Fitbits just aren't compatible with Fitbit Connect.  Older model trackers that can use Fitbit Connect have a different problem with Macs.  There are Bluetooth issues with newer Mac OS.  Anything newer than Mojave (I think) has this Bluetooth incompatibility.

 

I looked at your profile and I can see that you are a new user.  But you posted in a forum for older model trackers and some clarification will help.  Both the Charge and the Charge HR are legacy devices.  They can be problematic, period.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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