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Malfunction of my Charge HR

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‎08-21-2019 17:02 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

‎08-21-2019 17:02 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

Can anybody help me? My Fitbit stop functioning. It was a gift from my daughter. She bought it at Best Buy in Tampa FL. I was super happy with it, but three days ago stop working. Batteries were full when that happened. Three days passed already and it don't  do  anything. 😫😫😞

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‎08-22-2019 14:35

‎08-22-2019 14:35

Is it still syncing to the app? If it is then the screen is broken, if not then have you tried restarting it by plugging it in and holding the button till a logo and firmware version appears?

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‎08-22-2019 19:43

In response to Juan_Thang

‎08-22-2019 19:43

Oh! good idea. I will re start it right now.
Thanks

*Blandy*~ Sent from my iPhone
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‎08-22-2019 19:49

In response to Juan_Thang

‎08-22-2019 19:49

I did re-started and didn't responds. My Fitbit didn't turn on. Still like dead 

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