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Manual sleep log not giving sleep pattern

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‎06-17-2016 21:13 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎06-17-2016 21:13 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

I have a charge HR and it has missed a few days of auto sleep log. I manually entered the sleep time for those days and one of the days showed the sleep/restless pattern and other stats. But the other data showed a solid block of sleep, no patterns no awake/restless counts. I have checked that there are heart rate logs so the device is working. What could be done?
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8 REPLIES 8

‎06-18-2016 09:00

‎06-18-2016 09:00

 Hello, @eyee! Welcome aboard. This is strange. Please try to delete those logs by clicking on the little pencil at the upper right corner and then click "delete" after this manually log them again, to see if it corrects the information. Also restart your tracker and then give it a try! 

 

Keep me updated! 🙂

Solange | Community Moderator, Fitbit
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‎06-19-2016 08:03

‎06-19-2016 08:03

Did both. Still no sleep stats.
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‎06-22-2016 10:13

In response to eyee

‎06-22-2016 10:13

hmm, @eyee,  really? This is weird. Could you please provide me as much information as you can and also screenshots of the sleep pattern you are getting. If your tracker is not recording sleep at all after the restart, please get in contact with our Customer Support team. 

 

Keep me posted!

Solange | Community Moderator, Fitbit
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‎06-22-2016 18:33

‎06-22-2016 18:33

No sleep pattern. Just a solid block of X hours for those 3 days.
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‎06-23-2016 06:19

In response to eyee

‎06-23-2016 06:19

Hello, @eyee! Thanks for the updates! hmmm.. Did you contacted Support?

Solange | Community Moderator, Fitbit
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‎06-23-2016 06:21

‎06-23-2016 06:21

Not yet. The recent days are showing up ok.
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‎07-07-2016 06:59

In response to eyee

‎07-07-2016 06:59

@eyee, great news! I'm glad. Let me know if you have any other question.

 

Hey I would like to see you participating more in this awesome Community, If you are interested check out our Discussion boards, there is a little bit of everything! 🙂

Solange | Community Moderator, Fitbit
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‎08-17-2019 07:06

In response to SolangeE

‎08-17-2019 07:06

i, too, am having this problem. what happens is, for example, ill sleep from let's say 10 - 3AM. ill wake up to use the bathroom or something then if i go back to sleep, it no longer longs the rest of my sleep. if let's say my sleep is the same the next day and to counter the second bit of sleep being not picked up, i manually press "record sleep". when i wake up and press "i am awake" only a brick of "restlessness" or "asleep" shows, no awake, light, deep sleep or REM. Please help!

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