Mate 8 WhatsApp Notifications not working after Android nougat update

[RegazzinoFH]

I've got Android Nougat on my mate 8, since then i can't recieve whatsapp notification on mi charge 2. I've followed any instruction about how to activate notification, they're are all on but still dosen't work

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @RegazzinoFH. It's great to have you here. I'm afraid the Huawei Ascend Mate 8 is actually not part of the list of mobile devices supported by Fitbit. I've seen some users who sync their trackers to non supported mobile devices, however if they're not supported they might not work as intended.

The engineering team is constantly adding more devices to the list. I would recommend checking it out on a later date to see if support has been added.

In the meantime, you can still sync your Fitbit Charge 2 to a computer or a supported mobile device.

Hope to see you around more often. 

[RegazzinoFH]

 If not compatible it worked well until last week. 

[AlvaroFitbit]

@RegazzinoFH Did notifications stopped working just after you updated the OS version on your phone? If that's the case then you could contact Huawei or Google. Think about it, your tracker didn't change, your phone hardware didn't change, the only thing that changed was your phone's OS. Still you can try checking your phone's privacy settings (settings > privacy) and make sure it can show messages and notification on the lock screen as these settings could have been reset after the update. Check the apps permissions too (settings > apps > Fitbit > permissions). 

Let me know how it goes!

[Rich_Laue]

@RegazzinoFH if im reading your first post right, you say notofications through one app doesnt work, do they work with any other app, phone calls, or can you send a test notifacation? ,

There might be some setting in the OS to change if notifications dont work at all. It is not clear if you get any notifacations. 

[RegazzinoFH]

ok, now it works! 

Thank you so much!!

[AlvaroFitbit]

@RegazzinoFH Happy to hear that notifications are working again on your Mate 8. Could you let us know what got notifications working again? This can prove helpful for any other members with the same phone. 

I look forward to your reply.

[RegazzinoFH]

just followed your instruction about permission an then everything it's get back to work fine

[AlvaroFitbit]

@RegazzinoFH Oh great! Thank you for the clarification! I am sure this can help other members so thanks for replying. I would like to invite you to check our Discussions board where other members share great tips and recipes for a healthier lifestyle.

Hope to see you around!

[Wally_S]

I have the same peovlem with my Huawei p10. Already gave permission for everything but it's still not working. Not getting any notifications at all... Can you maybe be more specific?

Moderator edit: format

[EdsonFitbit]

@Wally_S It's great to see you in the Fitbit Community. Sorry for the delayed response.

The Huawei P10 is not part of the list of compatible devices. In order to sync and receive notifications on your Fitbit Charge 2, it is really necessary that your cellphone be compatible. You can check out the list on this article.

Some users have resolved problems with notifications by following these troubleshooting steps.

If you have any question, please let me know.

[Wally_S]

Hi,

Thank you for your response. However Huawei P10 is listed in the list with compatibel devices so it should work (as it had been doing over the last year). Also I have a Flex 2 and not a Charge 2 but I'm not sure that makes a difference.... Any tips on how I get it working again?

[EdsonFitbit]

@Wally_S Thanks for the response.

Sorry for the misunderstanding. As you mentioned, the Huawei P10 is actually compatible. The instructions to resolve syncing issues apply to both Charge 2 and Flex 2. If the troubleshooting steps provided above didn't work, please set up your Fitbit Flex 2 as a replacement device by following these steps:

1. From the Fitbit app dashboard, tap or click the Account icon 
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Please let me know if you need further assistance.