Mindfulness log says no heartrate info captured

[SherrieB]

I started doing mindfulness meditation sessions with Premium on my Charge 4 and, initially, it would record change in heartrate during the sessions. But it suddenly stopped, saying no heartrate info was captured and that I should make sure to wear my Fitbit during sessions. Yes, I'm wearing it. Yes, it's showing my heartrate. How to get it capturing the heartrate during sessions again?

[JuanFitbit · Accepted solution]

@SherrieB , Nice to see you here. Thank you for your message. 

The message received might appear if the hear rate measurement is somehow interrupted. This could happend, if by any movement the heart rate cannot be detected. 

Try to wear your Charge 4 during your sessions a bit tighter or looser and try changing the position of it on your wrist.

 Also if you haven't done so, try to restart your Charge 4. 

See you around

[SherrieB]

Thanks! Tightening and changing position didn't help, so I've rebooted and will see if it helps.

[JuanFitbit]

@SherrieB , Thank you for keeping me updated. Let me know if the restart helps, so that I can mark it as a best solution. 

I'll be expecting your update. 

[SherrieB]

Unfortunately, rebooting didn't fix it either. I've just gotten a new Charge 5, so maybe the newer version will work. Thank you!