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Missing Charge 3 but it is still syncing

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‎09-22-2021 05:50 - last edited on ‎09-22-2021 07:47 by Fitbit Moderator

‎09-22-2021 05:50 - last edited on ‎09-22-2021 07:47 by Fitbit Moderator

Hello, my fitbit has been missing for a few days now, I have just gone to my app and was able to sync it - does this definitely mean it is nearby? As I then also looked at my steps and according to the page it has been recording my steps in the last few days...but I have not had it on?! Any ideas? Thank you in advance. 

 

 

Moderator Edit: Clarified subject

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‎09-22-2021 07:55 - last edited on ‎08-18-2024 11:05 by Fitbit Moderator

‎09-22-2021 07:55 - last edited on ‎08-18-2024 11:05 by Fitbit Moderator

Welcome to the Community Forums @A1983. 

Thanks for the details shared on your post. Please note that in order for the devices to sync, they should be about 20 feet, which means that your device is nearby, so I suggest reviewing the tips on this help article to find your Fitbit device.

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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‎09-22-2021 10:05

In response to CindyMFitbit

‎09-22-2021 10:05

Try https://www.findmyfitnessband.com/find-my-fitbit.html

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