Moving wrist rarely activates watch face or wakes up screen

[kgreen-west]

Moving my wrist rarely activates the screen, so I don't see this device functioning as a wrist watch that I can use in an office setting.  I need to be able to glance casually at my wrist to monitor the time, and understood that with the Fitbit Charge 3 I'd need to move my wrist a bit.  But I can sit at my kitchen table moving my wrist in all directions, up, down, twisting, exaggerated, quick, slow, any way at all -- and it may take 10-15 movements before the screen wakes up.  

Is this normal?  Is there something to adjust, so it wakes up with modest wrist movement?

If not, the basic watch function  -- something I can look at as needed throughout the day -- seems very poor.  Did Fitbit intend that I stop wearing a watch and use the Charge 3 instead?  

(I've restarted the device, searched reviews and comment boards without much luck.  I only see that continuous display is NOT an option for the Charge 3, but not that the wrist motion needed to wake up the screen is inconsistent and very slow.  I can do the hokey-pokey and the screen may or may not wake up.)

[JohnnyRow]

Hold in left side button a few seconds; look for 'Screen Wake'; tap to toggle on or off.

[kgreen-west]

Thanks, I did check that earlier, and "screen wake" is definitely "on".

The screen will eventually wake up, but only after many many flicks, lifts, turns of the wrist, but its slow and unpredictable.  Is this normal?

[OhioJen]

I have had my Charge 3 for maybe a month.  At first, I loved how I barely had to move my wrist to see the time. For the past few days, I have to tap on the fitbit to see the time. Turning my wrist does nothing. Very disappointed.