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My Charge 2 didn't track my activity

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‎03-24-2019 07:00 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-24-2019 07:00 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Hi,

Been far a 1hr walk, my charge 2 has tracked the steps, but not the activity, so dont know how many calories etc......any ideas as to why this happened...thanks

 

Moderator edit: updated subject for clarity

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‎03-24-2019 21:39

‎03-24-2019 21:39

If you are relaying on smart track sometimes it just does not work. Use the exercise function and you will capture it all the time.

 

You can have up to 7 short cuts. Here is a article to set them up

Exercise mode

 

Once set up just push in the button to Start. When done Push it in again to Stop. If an exercise is not listed Use Workout mode. After done you can rename it

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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