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My Charge 2 died yesterday.

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‎07-14-2019 06:04 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-14-2019 06:04 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

It died all of a sudden. I put the Charge 2 on the charger and pressed the start button for 12 seconds but still nothing happened. What else should I do?

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‎07-15-2019 08:18 - last edited on ‎01-23-2025 09:40 by Fitbit Moderator

‎07-15-2019 08:18 - last edited on ‎01-23-2025 09:40 by Fitbit Moderator

@selah12, welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-16-2019 05:29

In response to AlvaroFitbit

‎07-16-2019 05:29

Hello AlvaroFitBit,

 

Thanks for your response regarding my Charge 2.  I tried cleaning the contacts with alcohol and charging it overnight. Alas,  still nothing.  I have tried other methods as well. Are there any other suggestions. I've only had this one for 19 months.

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