My Charge 2 does not sync with Blackberry Keyone

[Carrila]

I have tried all the options described in the fitbit website and support messages sent to me. I have been told that it is my Blackberry Key one that is the issue and I am SO disappointed. I bought the Fitbit 2 in May 2018. I never had sync issues until December 27, 2018. Since that day, the Fitbit Charge 2 has stopped synchronizing. Is there anybody else having sync issues with the Blackberry keyone?

I  am determine to drop to the garbage the Fitbit  2 rather than changing my phone. The blackberry Key one is such a good product. I need a solution ASAP.    https://photos.app.goo.gl/4tXFadFz93jKEvUv5

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Carrila Welcome! It's good that the community is growing! Sorry to hear that your Charge 2 isn't syncing with your Blackberry Keyone phone and thank you for following Support's suggestions. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

[christina.m]

I have the same problem with my BlackBerry KEYone. It was working just fine when I got a charge 2 as a gift in September. My last sync dates back to January 26 2019 and since then I can no longer pair my devices. I have tried EVERYTHING. I even deleted my device off my profile and cannot get it back. I hope one day this gets resolved. It's quite frustrating.

[Rockivy]

My wife has a Charge 3 and is having the same issues with the Keyone, she too loves the phone it's a great product, and will drop your product unless you fix the issues with the fitbit, it's obviously an issue with how your product works, since we have zero issues with other Bluetooth products.  Please test the Keyone with the fitbit and while your at it test the Key two, there are more phones out there than iPhone and Samsung 

[JohnWinward]

I have the same problem. Since BlackBerry brought out a new software release in 2019 I now struggle with both car and FitBit. I also have issues with sound on things like Messenger. Grey product absolute rubbish software support

[JohnWinward]

I have the same problem. Since BlackBerry brought out a new software release in 2019 I now struggle with both car and FitBit. I also have issues with sound on things like Messenger. Great product absolute rubbish software support

[fjara11]

I'm with Carrila.

[IfOnlyIKnew]

This hasn't worked for me...

[Aribama]

I'm having the same problems with blackberry key2.

Same pattern, as above. Working/sycing then nothing.

Tried all of the above numerous times.

Won't pair.

Pretty disappointing.