help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Charge 2 fell of my wrist again and I lost the whole thing!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-04-2019 10:26 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-04-2019 10:26 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

I received a replacement band a while ago. Well, today that band failed and the whole watch fell off (and I didn’t notice until later). I’ve lost my entire Fitbit charge somewhere in the city. I’m so upset that not only did it break again, but now I can’t even replace the band because the entire watch is gone!  I’ve been through three Fitbits! 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-05-2019 09:28

‎01-05-2019 09:28

Hey @Princesa97, it is great to see you around more often! I'm sorry to hear that your Charge 2 got lost. I have escalated your case with our Support team so they can offer you alternative solutions to get you back on track. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
Best Answer
0 Votes