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My Charge 2 has black streaks

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‎10-22-2021 13:21 - last edited on ‎10-26-2021 19:01 by Fitbit Moderator

‎10-22-2021 13:21 - last edited on ‎10-26-2021 19:01 by Fitbit Moderator

My charge 2 has these annoying black lines that i cant fix, ive tried restarting by holding the button down with the charger, but that doesnt work. Ive been using the charge 2 for 3 weeks, its not brand new. 

please help me, thank you

 

Moderator edit: updated subject for clarity

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‎10-26-2021 19:01

‎10-26-2021 19:01

Welcome to the Fitbit Community, @Souperman.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 2. Thank you for trying to get them resolved before contacting us.

 

In addition to the restart, we recommend changing the clock face of your Tracker.

 

Whether you continue experiencing difficulties, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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