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My Charge 2 has deleted exercise I’ve done

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‎09-17-2019 15:36 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-17-2019 15:36 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

I took a power walk on my lunch break today. It took 32 minutes and I burned 471 cals. I know this because my charge 2 told me. I’ve just logged onto my exercise big and it’s gone! I’m still showing the same number of steps and active minutes though. Help me please? What is going on????

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‎09-18-2019 09:36 - last edited on ‎01-31-2025 10:01 by Fitbit Moderator

‎09-18-2019 09:36 - last edited on ‎01-31-2025 10:01 by Fitbit Moderator

@Kal29 Welcome! It's nice to have you on board!

Let me help you with your missing exercise. You mentioned that you logged an activity after doing this exercise. If this is the case then you may have overwritten the data. Delete the activity you logged and see if the data is updated correctly. Also try logging out from the app, restart your phone and log back in.

Let me know how it goes.

Alvaro | Community Moderator

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