My Charge 2 has stopped synching and i've followed all the advice.

[Nasseem]

Feeling extremely frustrated.  My Charge 2 was working fine up until last Tuesday, really not sure what to do.  I have followed all the advice, removed the app, checked the Bluetooth settings, yet after the 4 digit code I get nothing, can anyone help?

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Ishu]

Please check my recent Post. I fixed my Charge 2 which was not Synching.

[Nasseem]

I've tried everything in the support section, even customer services have given the same advice which doesn't work, seriously considering binning it.

[Nasseem]

Thank you for your suggestion, sadly this hasn't worked, I'm at a loss, thinking of binning this, too many synching issues:(

[SteveH]

If customer support can't help then I don't know what to suggest. I assume you are no longer covered by the warranty so customer support are not able to replace it?

[Nasseem]

Sadly I'm out of warranty.  Everything was working perfect until the recent Firmware update, not that it let me update, extremely frustrating.

Thank you for your assistance.

[kcmcisaac]

I have a samsung J2 Pro

My old fitbit charge 2 stopped pairing, I went through everything uninstalling, unpairing, trying to sync to computer, etc.    

Anyway fast forward, someone walked me through replacing it after trying everything. Yesterday my new fitbit charge 2 came in the mail.  I charged it, paired with my phone it tryed downloading software onto the fitbit, I got a fail  tried syncing tried syncing, NOTHING, uninstalled the app, cleared cache, unpaired, tried to repair NOW NOTHING, gets up to the 4 numbers to enter and never gets further.  I would think this is just a phone issue but it won't do anything with the computer either.  

I have used fitbit for so many years and this is just frustrating.