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My Charge 2 is continuing to add steps over the last 4 days.

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‎07-15-2019 03:21 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-15-2019 03:21 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

My Charge 2 is continuing to add steps over the last 4 days and not starting new each day. So now this morning I'm already starting at 45,000 steps. Is there a way to restart it?

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‎07-15-2019 03:38

‎07-15-2019 03:38

A restart should stop it happening again but I'm afraid there's nothing that can be done to correct the step counts. To restart:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
    • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.
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