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My Charge 2 is no longer holding a charge.

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‎02-13-2019 07:58 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-13-2019 07:58 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

I have cleaned the charge unit and I have done the reset thing too. My Fitbit Charge 2 will no longer hold a charge. It was fully charged this morning and now, 3.5 hours later, it is completely dead.

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3 REPLIES 3

‎02-13-2019 09:18

‎02-13-2019 09:18

How long have you had it?  How often have you been putting it on the charger.  The initial instructions for battery life tell you to "run it pretty much all the way down" a couple of times when it is new.  Did you do that?

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‎02-13-2019 10:20

In response to zungapman

‎02-13-2019 10:20

I don't remember when I got it...and yes, I have let it run down.

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‎02-19-2019 11:52

In response to Linds249

‎02-19-2019 11:52

@Linds249 Welcome! It's good that the community is growing! Sorry to hear that your Charge 2's battery is draining quickly. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. @zungapman thank you for your suggestions in this thread.

 

Let me know how it goes!

Alvaro | Community Moderator

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