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My Charge 2 is not connecting phone

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‎07-16-2019 07:41 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-16-2019 07:41 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

My fitbit charge 2 is struck at connecting,when enter the code in mobile connecting process  after some time time out or try again.I face this problem so many times

 

 

Moderator edit: updated subject for clarity

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‎07-20-2019 08:52 - last edited on ‎03-21-2025 09:23 by Fitbit Moderator

‎07-20-2019 08:52 - last edited on ‎03-21-2025 09:23 by Fitbit Moderator

@Ramanjaneyulu, welcome! It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with your Charge 2 not setting up with your phone. Which phone are you using? Is it compatible? The setup needs to be done via the Fitbit app not the bluetooth settings. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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