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My Charge 2 is not measuring my heart rate

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‎02-23-2019 16:19 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-23-2019 16:19 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Hi all,

All of sudden last week my Charge 2 stopped showing my heart rate.  It only shows -- on the display.  I have tried the resetting the devise and cleaning the back but nothing seems to work.  Any thoughts or ideas would be great.

Thanks

Chris

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3 REPLIES 3

‎02-23-2019 16:52

‎02-23-2019 16:52

Do a Restart and do it several times if necessary.

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‎02-24-2019 07:48

In response to SunsetRunner

‎02-24-2019 07:48

Any other thoughts...I have rest it 10 times and no luck...might be time to switch to a new device

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‎02-24-2019 08:24

In response to Cfavs

‎02-24-2019 08:24

Contact Customer Support.

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