My Charge 2 is not tracking my exercise

[Pamj14]

Still the update I can't get my fitbit to show exercise &  I don't get notifications? Does anyone know what the problem is?

Thanks

[AlvaroFitbit]

@Pamj14 A warm welcome to our Community!

Let me help you with your activity and notifications. Which activity are your doing and for how long? Do you move your arms during this activity? Do you use the activity mode on your device? Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and record the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

Regarding the notifications, which phone are you using? Is it compatible? You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

Let me know how it goes.