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My Charge 2 is not updating

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‎02-03-2019 20:53 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-03-2019 20:53 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Can anyone tell me ,besides throwing my charge 2 away,If there is another way to clear and get,updated Info posted ? I've reached out to customer service but for some odd reason I lost her. 

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‎02-03-2019 22:05

‎02-03-2019 22:05

Having same problem recurring.  Customer service has been good/helpful so far, but it is tedious.  Some helpers are better than others.  Let me know how it works out.  Good luck

 

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‎02-04-2019 07:27

In response to EJMK

‎02-04-2019 07:27

Hey @MrsG2014, it is great to see new faces around! I'd like to help you out, but first, I'd like to know what exactly do you mean when you say that you can update the info on your Charge 2. Does that mean that you want to sync it but you can't? Or what is exactly going on with your tracker? And what have you tried to fix it. By the way, thanks for contacting our Support team for further help. 

 

@EJMK, thanks for sharing your experience. Keep me posted if you need further assistance. 

 

I'll be around! 

Heydy | Community Moderator, Fitbit
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