My Charge 2 is registering activities I didn't do and taking steps

[BeelsConfused]

Over the last few days my Fitbit has been playing up...it hasn’t registered activities, it’s reset my steps from just over 10,000 to 4,000 even though I’ve just walked my dog for over an hour and it’s randomly added Ellipitcal actives when I haven’t been active.  Has this happened to anyone else?

Moderator edit: Subject for clarity 

[HeydyF]

Hey @BeelsConfused, let me give you a warm welcome to the Community! Oh! The behavior of your Charge 2 sounds pretty odd. I'd like you to try something that might fix this out. Please follow these instructions in order to restart your Charge 2: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You'll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable. 

Let me know how it goes! 

[BeelsConfused]

Thank you

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@HeydyF wrote:

Hey @BeelsConfused, let me give you a warm welcome to the Community! Oh! The behavior of your Charge 2 sounds pretty odd. I'd like you to try something that might fix this out. Please follow these instructions in order to restart your Charge 2: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You'll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable. 

Let me know how it goes! 

---

[BeelsConfused]

Thank you! I’ve followed the instructions you’ve kindly given and now will keep everything crossed!

[HeydyF]

Thanks for your reply @BeelsConfused! I will appreciate that you let me know the outcome! I hope it works. 🙂 

If you have further questions or comments, please let me know! 

[BeelsConfused]

Hello @HeydyF - so far so good! My Fitbit is behaving itself...no more disappearing steps nor phantom elliptical sessions!

Thanks again for your help.

[HeydyF]

Sounds awesome @BeelsConfused! I appreciate the update! Please let me know if you have further questions or comments. I'll be glad to assist you. 

I'll be around!