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My Charge 2 isn't holding its charge

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‎10-04-2019 11:23 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-04-2019 11:23 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

isn't staying charged.  I charge it and then there are two bright green lights that stay on and wear the battery down.  Never saw anything like this before.

 

 

Moderator edit: updated subject for clarity

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‎10-06-2019 07:38 - last edited on ‎03-07-2025 06:44 by Fitbit Moderator

‎10-06-2019 07:38 - last edited on ‎03-07-2025 06:44 by Fitbit Moderator

@krberg A warm welcome to our Community! Sorry for the delay in my reply.

Let me help you with your Charge 2 not keeping its charge. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-07-2019 08:14

In response to AlvaroFitbit

‎10-07-2019 08:14

Nothing has worked. This is really annoying. Thanks for your recommendations.

Kathy

Sent from my iPhone
Kathleen Berg
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‎10-08-2019 12:46 - last edited on ‎03-07-2025 06:44 by Fitbit Moderator

In response to krberg

‎10-08-2019 12:46 - last edited on ‎03-07-2025 06:44 by Fitbit Moderator

@krberg thank you for the update. I have created a ticket so our Support team can further assist you via email.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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