My Charge 2 isn't tracking my exercise

[Lauren208]

Hello. My charge 2 is tracking everything but my exercise. I went to a 55 min class today and my Fitbit says I worked out 10 min. How do I solve this issue?

Moderator edit: format

[Rich_Laue]

Hello @Lauren208 which of the possible 4 ways to track your exercise are you using, and what type of exercise are you doing?

[AlvaroFitbit]

@Lauren208 Welcome! Thanks for being part of our Community! Sorry to hear that your Charge 2 isn't detecting your activities. I think you mean the auto-detection feature. Your tracker detects activities based on the motion on your arm. For example when using the elliptical machine make sure you have the moving bars so your tracker detects the motion and record the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your tracker. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself just like @Rich_Laue mentioned as there are other ways to record your activities. 

Let me know how it goes!