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My Charge 2 says I'm asleep when I'm awake

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‎07-13-2022 19:46 - last edited on ‎07-18-2022 15:57 by Fitbit Moderator

‎07-13-2022 19:46 - last edited on ‎07-18-2022 15:57 by Fitbit Moderator

Okay so I know this seems to be a problem with the Charge 2, but I don't know that I actually saw how to solve the problem.  My fitbit will say I am sleeping when I am awake.  It used to be fairly accurate but all the sudden it's become seriously inaccurate.   Is there a fix for this?  Because it's a watch I wear it on my left wrist, it's not my dominate hand.

 

Moderator edit: updated subject for clarity

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‎07-18-2022 15:57

‎07-18-2022 15:57

Welcome to the Fitbit Community, @Kpleasant.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Charge 2.

 

If you haven't done so, please restart your Tracker by following these instructions.

 

In addition, you can set it up as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1658185007068.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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