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My Charge 2 shows fully charged when plugged in but won't turn on when off the charge

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‎12-06-2021 08:25 - last edited on ‎12-07-2021 09:52 by Fitbit Moderator

‎12-06-2021 08:25 - last edited on ‎12-07-2021 09:52 by Fitbit Moderator

Can someone help, please!

 

When I plug my Charge 2, it shows that it is fully charged. The app also indicates a full charge.

 

However, when I take it off the charger, it won't turn on. The last sync was 2 hours ago...9:23 am EST. 

 

What I did so far: (1) I reset it while on the charger and the FitBit logo came on. (2) I deleted and re-add the app to my phone. (3) I turned off and on the Bluetooth.

 

Any help is appreciated. 

Thanks.

 

 

Moderator edit: format. 

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‎12-07-2021 11:04

‎12-07-2021 11:04

Thanks for getting back to us and for letting us know about the steps you have followed in order to make your Charge 2's battery last longer @SeverineB. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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