My Charge 2 strap keeps disconnecting from the device

[Jsanf]

 The strap on the top side keeps separating from the device. I checked manual and believe I have reconnected it several times. Is the band the problem and I can get a new one or is it the locking device on the Charge 2?

Moderator edit: updated subject for clarity

[Soccergirl6]

I've also been having this issue recently.  I've had mine for about 11 months. 

[AlvaroFitbit]

@Jsanf  @Soccergirl6  Welcome! Thanks for being part of our Community! Sorry to hear about your Charge 2 band disconnecting from the device.  For this issue please let our support team know so they can assist you. I noticed that you already have tickets with them so I wanted to know if they were able to help you?

I look forward to your reply.

[Joybells47]

One side of my strap keeps disconnecting, the other is fixed solidly so I can’t see inside how the fixings should look. The ‘bad’ side just doesn’t fit together at all now, looks like the device side should have a piece sticking proud to slot into the strap. I’ve had the Fitbit charge 2 since 16thJune 2018 and have my email receipt.

Iv’e taken photos of the strap fitting and Fitbit device fitting but can’t see how to attach them here. I could email them if there’s an email address to use.

i really love the Fitbit and hope you can help me.

[Jayess62]

I bought my Charge 2 in January 2018. It was discounted because I had problems with two Charge HRs which fell apart. Around July 2018, I started having problems with the band. I Received a replacement in August. Now I'm experiencing the same problem with the replacement band. I like the functionality of the tracker, but I don't intend to keep spending more money for essentially the same problem. What are my options?

[Soccergirl6]

They should be able to give you a new band for free. If not you might try getting a new tracker, something instead of the charge.