My Charge 2 will not pair with my android phone since the latest android update

[Mummylou]

I cannot pair my Charge 2 with my phones bluetooth since the android phone update today 11th June 2019. It says that I need to "check my device settings"

[Mummylou · Accepted solution]

Sorry. I didn't finish that ! 

It is unable to pair and I need to check my device settings.

I have been online and followed all the advice for unpairing my Fitbit, deleting and reinstalling the Fitbit app, turning my bluetooth on and off etc. But nothing works 😖

[MiaMaria]

And what was the solution?

[anirun]

I've been having the same issues and it's driving me nuts. I've had a Charge 2 for years and I never had this issue until the recent update. Nothing works, despite following all the official instructions (same as you)! This has rendered a useful tracker mostly useless and I don't feel like using it anymore. Fitbit, please fix. 

[Mummylou]

Unfortunately, I had a problem with my phone and I accidentally marked this as resolved which it isn't. I reposted my question again and am yet to receive a reply with a solution. 

Apologies for the confusion. 

[Mummylou]

I'm glad it's not just me ! I have no idea how this can be resolved. 

Fitbit please help us !

[anirun]

No worries. I scrolled down and saw that this is definitely a Fitbit software issue as tons of people are having the same problem right now. So I think we can just give up on our side and wait for a solution.