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My Charge 2 won't sync after 2 months of inactivity

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‎02-12-2019 07:22 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-12-2019 07:22 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Hi Everyone,

 

I am stuck with my Charge 2 that won’t synchronize either with my android phone or my windows 10 app.

I tried to restart the tracker following the instructions on line but nothing.

I haven’t been using it for a month and a half and before that it was perfectly functioning.

Any ideas?

 

Thank you

 

I seem to have sorted the issue on my own!

I changed password and re-logged in with the new one, in addition to all other things I did before

 

Thank you

 

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1 REPLY 1

‎02-13-2019 04:41

‎02-13-2019 04:41

@Fuoriasse Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Charge 2 wasn't syncing but really happy to hear that you were able to fix this. Also thank you for sharing what you did to fix this issue as it may help other members in the same situation.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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