My Charge 3 Won't Charge

[kerrtravers]

I haven't used my FitBit in a month or two and I went to charge it today and it's showing no signs of life. I've went through all the steps I can find like cleaning the pins and holding for 20 seconds to restart but still nothing.

I've also tried it on my spare charger I ordered a while back and I'm having the same issue, so I know it's not the charger. 

I saw someone that if it was at 0% to leave it for 30 mins and check again, but it's been on charge for over 4 hours now.

Can someone help? I'd really like to have it working for tomorrow. Thanks.

[DramaQueenDiva]

Hi @kerrtravers,

Are you sure that the pins and contacts are lined up properly?  You should hear a slight click when they're properly secured in place.

[Lousana]

Same issue, support don't care about my problem and keep saying me to return it to their warehouse at my cost

[kerrtravers]

Yeah I’m positive they are, the charger clamps into place and I hear the click.