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My Charge 3 alarms won't sync to my Sony Xperia

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‎04-10-2020 14:49 - last edited on ‎09-17-2020 17:24 by Fitbit Moderator

‎04-10-2020 14:49 - last edited on ‎09-17-2020 17:24 by Fitbit Moderator

I can set up an alarm in the fitbitapp app but it wont sync with my charge 3 special edition. 

How do i sync?

I cant get any messages either, i triple checked the settings in my Phone. 

I have closed the app. Restarted my Sony Xperia x and Restarted my special edition. 

Can someone please help me? 

 

 

Moderator edit: updated subject for clarity

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‎04-17-2020 14:43 - edited ‎09-24-2023 05:28

‎04-17-2020 14:43 - edited ‎09-24-2023 05:28

Hi @Kazimierczak, welcome to the Community Forums. I apologize for the late response, due to recent events affecting our operations, we're taking longer to respond. 

I'm sorry to hear that your Charge 3 alarms are not syncing to your Sony Xperia. I appreciate you've taken the time to troubleshoot your tracker and phone prior to contacting us. Nice way to go! 

I've seen you contacted our Support Team after posting here and that they have helped you with this.

Maria | Community Moderator, Fitbit


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