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My Charge 3 battery Draining too quickly

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‎02-25-2021 11:39

‎02-25-2021 11:39

My charge 3 is just over a year old and since Sunday the battery has been draining in about 15 minutes.  It also has black lines across the display.  I tried the suggested tips but they didn't work.

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‎02-26-2021 04:32

‎02-26-2021 04:32

Hello @Ninasi13, welcome to the community forums! Thank you for the information and the troubleshooting steps you've tried! 

 

If you have followed these instructions to extend the battery life, then I recommend visiting this thread for the screen inconvenience. Here you can find tips and suggestions. 

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.

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3 REPLIES 3

‎02-26-2021 04:32

‎02-26-2021 04:32

Hello @Ninasi13, welcome to the community forums! Thank you for the information and the troubleshooting steps you've tried! 

 

If you have followed these instructions to extend the battery life, then I recommend visiting this thread for the screen inconvenience. Here you can find tips and suggestions. 

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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0 Votes

‎02-26-2021 05:49

In response to WilsonFitbit

‎02-26-2021 05:49

Thanks, I tried all the suggestions, nothing worked so I contacted customer support and as my fitbit is still under guarantee, they are sending me a new one, which I'm happy about.

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‎02-26-2021 10:34

In response to Ninasi13

‎02-26-2021 10:34

@Ninasi13, I'm happy to know that you will receive a new Fitbit device! 

 

Hope to see you back on track soon! 

 

Have a wonderful day! 

Wilson M. | Community Moderator, Fitbit.
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