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My Charge 3 developed vertical lines on the display

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‎11-12-2020 10:30 - last edited on ‎11-12-2020 18:19 by Fitbit Moderator

‎11-12-2020 10:30 - last edited on ‎11-12-2020 18:19 by Fitbit Moderator

My Charge 3 developed vertical white lines on the display which makes reading difficult. Did several types of restart following directions in community forums which didn't work. Also tried changing clock face without success.  Is there anything else that will resolve the issue?

 

Moderator edit: updated subject for clarity

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‎11-12-2020 18:19

‎11-12-2020 18:19

Welcome to the Fitbit Community @MC0510.

 

I'm sorry to hear that your Fitbit Charge 3 developed vertical lines on the display. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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