help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Charge 3 did not reset

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-11-2019 07:09 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-11-2019 07:09 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My charge 3 did not reset.  

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
1 REPLY 1

‎03-12-2019 10:26

‎03-12-2019 10:26

@scrum Welcome! It's good that the community is growing! Sorry to hear that your Charge 3 didn't reset. This may happen when there is a change in timezone (due to travel or DST changes).  You can restart your device as this will help it reset the following midnight but it won’t remove the steps from the affected date.

 

Also please confirm that you have a Charge 3 so I can move it to the correct board,

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes