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My Charge 3 didn't record my swim correctly.

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‎01-02-2021 22:27 - last edited on ‎01-06-2021 17:05 by Fitbit Moderator

‎01-02-2021 22:27 - last edited on ‎01-06-2021 17:05 by Fitbit Moderator

I just swam 2 x 500m sets and they both registered as 275m. Why is the Charge 3 so bad at tracking swimming? 

Screenshot_20210103-162123.png

 

Moderator edit: updated subject for clarity

 

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‎01-06-2021 17:04

‎01-06-2021 17:04

Thank you for visiting the Fitbit Community @infin0.

 

The information provided is highly appreciated.

 

There are different factors that can affect a swimming session:

  • You completed only a few laps
  • You stopped to rest multiple times or in the middle of the pool
  • You stopped to rest for longer than 60 seconds after completing a pool length
  • You changed your stroke type midway through a length
  • You swam with a kickboard or without using your arms
  • You swam less than the minimum duration needed for your swim to be automatically recognized

 

If none of these situations are related to your case, please restart your Fitbit Charge 3 by following these steps. In addition, please make sure you have set the pool length for your Fitbit device. For instructions, please visit this article.

 

Please let us know if you have any question.

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