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My Charge 3 didn’t track my laps

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‎09-26-2021 07:55 - last edited on ‎09-27-2021 19:24 by Fitbit Moderator

‎09-26-2021 07:55 - last edited on ‎09-27-2021 19:24 by Fitbit Moderator

I carried my cell phone today as I ran.  Why didn’t Fitbit track my laps?

 

Moderator edit: updated subject for clarity

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‎09-27-2021 19:23

‎09-27-2021 19:23

It's great to see you in the Fitbit Community, @Mare123.

 

Thank you for the information provided.

 

Please check your splits settings by following the instructions in this article in the menu "Can I track splits or laps with my Fitbit device?".

 

If you continue having difficulties, please restart your Fitbit Charge 3 by following these steps and once again go for a run to see if the issue was resolved.

 

Hope this helps.

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