My Charge 3 died after 18 months

[JoMul04]

I've had my Charge 3 for 18 months and it has suddenly just died. Initially I thought the battery was flat so I attached it to the charger and a smiley face appeared on the screen (I'd never seen that before). I left it charging and when I disconnected it to use it was still dead. I tried a hard reset connected to charger, it vibrates and the smiley face appears again. I disconnect it and reconnect and it's still dead. I've tried changing clock faces - nothing. None of the lights are flashing on the back and no vibrations.  Can it really be dead after only 18 months?  I'm so disappointed!

[Borgmastaren]

My died also yesterday... Got error 001 twice also during my restart attempts.
Nothing else is showing on screen.

I know I got an app update from App Store.

[WilsonFitbit]

Hello @JoMul04, @Borgmastaren. Welcome to the community forums.

I'm very sorry for the experience and thank you for taking the time to provide your feedback and for the steps you've followed prior to posting. At this time, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Please make sure to explain the inconveniences that your Charge 3 trackers experience and mention the troubleshooting steps you've tried, this way they can assist you from there and they can provide a prompt resolution. 

See you around.